mycasino is the online casino from Grand Casino Luzern AG. As one of the first concessionary platforms in Switzerland, we have stood out with the biggest and best range of games right from the start. Since 2019, we have been offering a safe and trustworthy gaming environment from our Lucerne location. The focus is on responsible gaming, transparent processes, the highest data protection standards and a user-friendly gaming environment.
Two special highlights combine the best of both the offline and online worlds:
Security and legality
Grand Casino Luzern AG meets the highest standards in security and data protection:
mycasino is committed to providing a 100% legal, concessionary and regulated gaming experience in Switzerland. The range of games on offer is constantly being expanded and tailored to players’ preferences.
Biggest selection of games
At mycasino, there’s a game for everyone:
The best bonuses and promotions
As the most attractive online casino in Switzerland, mycasino boasts a wide range of regular bonuses:
Fastest and safest deposits and withdrawals
mycasino offers safe and convenient deposit methods, where you can credit your deposit amount within a few seconds:
mycasino makes the fastest withdrawals in Switzerland:
Responsible gaming: discover mycasino’s helpful tools
Fun and games – always in moderation. The well-being of all players is the top priority. mycasino offers a range of tools to support responsible gaming:
Contributing to the common good
A large proportion of the gross gaming revenue goes directly to the public good of Switzerland. This is clearly demonstrated by Grand Casino Luzern AG, which transferred a total of CHF 385.7 million to OASI between 2002 and 2020. With mycasino, you’ll not only be able to game safely and enjoyably, but you’ll also be making an indirect contribution to supporting Swiss society.
mycasino.ch combines Swiss tradition, the highest security standards and modern innovations to create a unique gaming experience. As a trusted online swiss casino, mycasino offers the perfect blend of entertainment, fairness and responsibility – developed for Switzerland, made in Switzerland.
Professional assistance from customer service
If you have any questions or concerns, mycasino’s customer service team is here to help quickly and easily from Lucerne – via chat, email or phone. For frequently asked questions, the support page with comprehensive answers is available around the clock. Here are some of the most frequently asked questions and answers:
Casino FAQ
How do I open an account on mycasino?
How does the welcome bonus work?
How do I convert my bonus money into real money?
The nice thing is that bonus money automatically turns into real money. Before that, however, it must be turned over. Using the following example, we will explain how this works:
You receive a 100% deposit bonus and decide to deposit CHF 10. CHF 10 bonus money (100% of the CHF 10 deposit) is credited to you immediately after the deposit. If the bonus has a wagering requirement of 35x, this means that you have to wager a total of CHF 350 (CHF 10 x 35). After that, the bonus money is automatically converted into real money.
How can I recognise a legal Swiss online casino? How can I make sure I’m playing on a trusted site?
How to identify a concessionary online casino in Switzerland:
Swiss concession number: a legal Swiss online casino like mycasino has a concession number that is prominently displayed in the footer.
Swiss Federal Gaming Board (SFGB) list 📃: the SFGB maintains a list of all concessionary online casinos. Take a look at this and you can be sure whether an online casino is concessionary .
Security certificates and encryption: watch out for HTTPS and the lock icon in the browser bar to keep your data safe.
Gaming addiction prevention and protective measures: concessionary providers such as mycasino offer clear information on preventing gaming addiction and programmes such as self-exclusion and deposit limits.
Known payment methods: reputable online casinos use secure, common payment methods such as credit cards and Twint.
Controls: concessionary online casinos such as mycasino are regularly audited by the Swiss Federal Gaming Board (SFGB) to guarantee fairness and security.
What types of games are available on mycasino?
At mycasino, we offer the biggest selection of games in Switzerland. We have over 3,000 games to suit every taste, from more than 50 game creators.
Here’s an overview of the different game varieties we offer:
Discover the widest selection of games!